Director; Business Support Manager; GM Operational Risk & Controls
Company: Disability Solutions
Location: New York
Posted on: October 25, 2024
Job Description:
Job Description:The candidate will join Global Markets
Front-Line Unit Quality Assurance (QA) Testing team to execute &
manage the QA testing program.The Manager is accountable for
overseeing the testing portfolio, resource management, and
escalation / resolution of test execution issues, as needed, to
ensure timely, complete, and seamless execution of tests.This role
entails managing a team of U.S. based associates responsible for
developing and executing capabilities used to provide timely,
useful, and actionable independent insight on the operational
health of Global Markets controls & processes. It requires critical
thinking and willingness to dig into the details of both existing
and new methodologies to ensure they are fit for purpose.The
candidate must be a strong communicator and able to effectively
explain the rationale and details of the methodologies to a broad
set of audiences that include key senior stakeholders across the
Bank, as well as auditors and regulators.Candidate must be able to
thrive in a fast-paced and high-pressure environment with the
following core responsibilities:
- Working knowledge or background in QA/QC function(s) to support
Test Execution QA, Sample & Test Development QA
- Design, build and improve end to end processes, workflows and
controls, including detailed procedure documents
- Adept at detecting and remediating organizational / process
weaknesses and deficiencies
- Develop and implement enhanced reporting routines, including
exception based reporting
- Analyze QA metric results and escalate breaches for commentary
and action plans
- Serve as a key point of contact for exams, targeted risk
assessments and issues
- Communicate updates to key stakeholders regarding issues and
deliverables
- Support ongoing enterprise requirements & ensure deliverables
are completed on time
- Implement and maintain policies and proceduresThis position
requires the ability to multi-task, assist others with complex
items and those that require extensive research, while
independently prioritizing his / her workload. Must build strong
relationships with Line of Business Partners and understand key
business processes and their implications on other groups /
divisions within the company. The role will also be expected to
think analytically and provide effective solutions to tactical
challenges. Requirements / Qualifications:
- 10+ years of experience in process management, business
controls or risk management (business, operations, finance,
compliance, operational risk, audit)
- Proven ability to lead and influence with key control partners
including Front Office, Risk, Compliance, Business Controls, Legal
and Audit
- Strong analytical, conceptual and problem-solving skills -
ability to drive root cause analysis, focus on details, identify
issues, prioritize quickly and recommend solutions
- Highly organized, able to effectively plan/manage deliverables
and execute tasks in a high-pressure environment
- Drives Operational Excellence
- Ability to work independently - set and manage plans, achieve
results
- Advanced proficiency in various MS tools including Excel,
PowerPoint, Access and SharePoint
- Ability to quickly develop subject matter expertise across a
broad spectrum of issues
- Ability to influence desired outcome without direct management
responsibilities
- Bachelor's Degree or equivalent work experienceDesired Skills:
- Global Markets / Sales & Trading experience and knowledge of
business processes & products
- Familiarity of operational risk program requirements within a
financial institution
- Ability to build partnerships; resolve conflict with minimal
noise with strong awareness of when to escalate to management
- Demonstrated professional writing proficiency, strong verbal
communication and presentation skills
- Track record of innovative thinkingShift:1st shift (United
States of America)Hours Per Week: 40Pay Transparency detailsUS - NY
- New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)Pay
and benefits informationPay range$175,000.00 - $250,000.00
annualized salary, offers to be determined based on experience,
education and skill set.Discretionary incentive eligibleThis role
is eligible to participate in the annual discretionary plan.
Employees are eligible for an annual discretionary award based on
their overall individual performance results and behaviors, the
performance and contributions of their line of business and/or
group; and the overall success of the Company.BenefitsThis role is
currently benefits eligible. We provide industry-leading benefits,
access to paid time off, resources and support to our employees so
they can make a genuine impact and contribute to the sustainable
growth of our business and the communities we serve.
Keywords: Disability Solutions, Yonkers , Director; Business Support Manager; GM Operational Risk & Controls, Executive , New York, New York
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